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FAQ

Cost of Shipping?

Shipping is free on orders over $100 to almost anywhere in Canada.  We charge a flat rate of $10 on orders under $100 to almost anywhere in Canada. We ship all of our orders expedited by Canada Post. Please allow 1-9 business days for delivery in Canada.


Shipping to Nunavut and other remote areas in Canada may need to pay a contribution for higher shipping costs.  Customers will be contacted if their address does not qualify for free shipping and contribution is needed.  Please call or email us for shipping charges if you believe your address to be in one of these remote areas of Canada.



USA, lower 48 states will be charged a flat rate shipping of $18.  For shipping to the U.S.A please allow 6-14 business days for delivery.


 

All Returns

Please click here to view our Return Policy


USA Returns?

Please write Canadian Goods Return along with your return authorization number (see returns section) on the outside of your return package. Any return shipping expenses charged to Shoes for the Soul on behalf of your package will be deducted from your refund.


What Size?

Please click here to view our sizing chart: Shoe Fitting Guide



Sale Price Match

We are happy to price match any products that have gone on sale (on our website, shoesforthesoul.online only) within 5 days of original purchase date (date on receipt/order confirmation required). Please contact us within 5 days of the sale start date to receive the price match.  Anything outside of these requirements will not be eligible for a price match.  If your order is under $100 after discount, a $10 flat rate shipping charge would then be applied. If an item is marked down 40% or more, it is a final sale and is not returnable.


Exchanges on sale items: If you purchased a sale item and want to return it and the discount is 39% or less, please contact customer service for a return number. If you would like another size and our sale is over then exchanged item will be at regular price.


Additional Mark downs

If you purchase a sale item with us,  the item is not eligible for any additional future markdowns.
We charge a fair price suggested by the manufacturers therefore, we do not price match any of our competitor’s prices.



Trouble Ordering?

If you have trouble putting in your online order please change your web browser to Firefox or Google Chrome, Internet explorer doesn’t work well on our web store. Don’t hesitate to contact us at: info@shoesforthesoul.ca


View our How to order tutorial here: How to place and order?

 

Emails about Order Status

We will reply to all emails ASAP or within one business day. Your business is important to us. Once your order has been paid for we will ship it out ASAP or within two business days.


More Questions?

If you have any questions about an item, fit or shipping we are happy to help.


Customer Service
Monday to Friday (Excluding Holidays) 9:30am to 5:00pm PST. Contact us at: info@shoesforthesoul.ca