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Shipping and Delivery

 

**Free shipping to almost anywhere in Canada on orders over $100. Any addresses that are expensive to ship to will be contacted via email or phone to pay a portion of the shipping costs.

We charge a flat rate of $10 on orders under $100. 

**Orders from Nunavut will likely be required to pay a portion of shipping costs. We will contact you with shipping requirements once a purchase has been made.  You may choose to cancel an order if shipping costs are too high.

$18 flat rate shipping cost to the USA.

We will only ship to Canada and USA.

Once your order has been paid for we will ship it out ASAP or within two business days. Please note that we are unable to place completed orders on hold for later shipment dates.

Customers are responsible for the cost of all return shipping. If your address have been entered incorrectly, you will be responsible shipping costs related to that, please double check your address is correct.

 

Shipping Method:

We ship all of our orders expedited by Canada Post.  Within Canada please allow 1-9 business days for delivery.

For shipping to the U.S.A please allow 6-14 business days for delivery.

 

Holding Orders:

In cases where we need additional information or shipping fees from the customer we will place your order on hold for a maximum of 24 hours from the date of purchase. If we have not received the requested information in this time your order will be cancelled and refunded.

 

Community Mailbox

If you use a community mailbox, please make a note of that on your order so we can add an extra security measure.

 

Accepted Payment methods:

Paypal

Visa or Visa/Debit

MasterCard

E-Transfer (please email us at info@shoesforthesoul.ca to pay by this method.)

NOTE: Visa, Visa/Debit and MasterCard are processed through the Paypal site (You do not need to sign up for a Paypal account). Simply scroll the page down and click on

"Pay with Credit or Visa Debit card" to make payment without a Paypal account.

 

Customer Service:

Our customer service team is available Monday to Friday 9:30am- 5:00pm PST.  Please contact us at:  info@shoesforthesoul.ca