Footwear: We will happily accept returns on unworn merchandise, in perfect condition, shipped within 10 days of Canada Post delivering your purchase. Please read below for the return rules and procedures.
Jewelry by Cat Designs are all Final Sale.
Sale Items: Returns accepted on items discounted up to 39%. All sale items discounted 40% or more are a Final Sale. NO refunds, NO exchange. Sale prices will not be extended past the sale end date. Please see our exchange rules and procedure for items marked down up to 39%.
Return rules and procedure:
NOTE: Refunds will not be issued for items sent to us outside of our return guidelines. Partial refunds with up to a 20% restocking fee may occur under circumstances where all the guidelines have not been met. Please do not send items “C.O.D” or we will deduct that amount from your refund. “Return to Sender” shipping fees will also be deducted from any refunds.
Returning from USA?
Please write Canadian Goods Return along with your return authorization number on the outside of your return package. Any return shipping expenses charged to Shoes for the Soul on behalf of your package will be deducted from your refund.
Christmas Gifts: Please indicate in the notes on your order that an item is intended as a Christmas gift and we will accept returns for unworn merchandise provided you contact us and ship your item before December 31, 2019. This extension will only qualify for merchandise purchased in our Fall/Winter collection of the current year.
Exchanges: If you would like another size or colour, please return the original item as described under the return rules and procedures, then simply place a new order for the item you want. Our system is designed so that once a return is received in store an automatic refund will be issued on approved returned items only.
NOTE: Sale prices will not be extended past the sale end date. If an item was originally purchased on sale but a different size is required, a new purchase can be made at the current price listed on the website.
Price Match: We charge the manufactures suggested price on all of our items and we do not price match from other websites or retailers. If you buy an item from our website and we put it on sale, we will honour the sale price if the purchase date is no longer than 5 days prior to sale start date on online orders. We must be contacted within 5 days from the start of the sale to honour the sale price. If an item was previously purchased at a reduced price then it is not eligible for any additional markdowns. One day sales do not apply.
Gift Cards do not expire. Gift card purchases are final sale and nonrefundable.
Defects: If you have encountered a manufacture defect within 6 months of purchase please email photos to firstname.lastname@example.org and we will assess the defect for authorization. No shipping fees are covered under warranty and will be the expense of the customer.
Size Recommendations: We aim to offer the best advice possible, please understand that shoe fit will vary in many ways from person to person and we are only able to give information about our most common experience which may not apply to every foot. We base this on our in store experiences and find what works most commonly. However, there can always be an exception and our recommendation may not work for everyone. Ultimately size is the choice of the customer and we can not be held responsible if you find fit to not work for you. There are many factors to consider and it is difficult to know for sure what will work for any one individual. We base our size conversions on our 21 years of business and have discovered what tends to be most accurate for most. It is not recommended to use the Manufacture's listed conversions.
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Shoes for the Soul
553 Baker St.